One of the most complex facets of business management is controlling telecom expense. The reason is because it is so dynamic. The needs of your employees change, technology advances, broken or lost wireless devices…are all things that put your telecom assets and their related services in a constant state of flux. That is not necessarily a bad thing, but it can affect your bottom line if not properly addressed. read this
Whether you decide to manage your telecom expenses in-house or not depends largely on several factors. The scope of your telecom needs, the number of employees, and if you have the staff with enough available time, skills and tools to do the job right. Many small businesses can organize their telecom system with little problem. But when you are dealing with dozens and dozens of wireless devices and a widespread wireline system, the task becomes geometrically more difficult.
You cannot rely on the invoices from the service providers as a way to track your inventory. If you allow your employees to acquire devices, equipment and services you will swiftly lose control of it all. The person responsible for telecom expenses must go over each invoice to check for errors, too. Additionally, that person must ensure that the service plans fit the need of the user to avoid paying for unnecessary frills. The list goes on.
Professional Telecom Expense Management teams have the required tools and skill to nail down your telecom spend and wring the best ROI available. They take care of the following aspects of Telecom Expense Management.
Asset Management. A computerized, automatic, and regularly updated inventory is maintained. You will be able to immediately determine where each piece of equipment is, and who has which wireless device.
E-Procurement. Hand in hand with Asset Management is the process of acquiring devices and services. E-Procurement requires that all purchases go through a centralized point that allows only approved equipment and services be garnered. These two facets ‘talk to each other’ to keep accurate inventory as well and ensure compatibility among your staff and equipment.
Invoice Validation. Yes, it does check for errors and discrepancies and follows them through to resolution, but it also provides data that can help you track where wasteful spending is being made.
Help Desk. A Help Desk support system is another key to maintain staff productivity and efficient telecom lifecycle management. Help Desk support provides the crucial single point of contact for move, add, change, troubleshooting, resolution, & reporting of all telecom assets in inventory.