What does this mean for Windows XP IT Support? Microsoft Windows XP went out of Mainstream Support on April 2009. If you are running Windows XP you should be aware that Microsoft only provides security updates now – no design updates, no bug fixes. If you do have a problem Microsoft aren’t going to fix it for you unless you are very important or you pay them a lot of money. Neither of these applies to many SMB’s, if any at all. IT Support near me has some nice tips on this.
In short your Business IT Support Company will be unable to help you with most Windows XP problems, because it’s out of their control to do so. However because XP has been around for quite some time most of the problems have been ironed out. What does your IT Support Company say? Most IT companies will have a clause buried deep in their contract that absolves them of any responsibility for products that are no longer supported or fully supported by the software author.
At face-value that appears to be perfectly reasonable. After all, if Microsoft isn’t willing to provide support how can your Business IT Support Company help you? On the other hand it’s not reasonable of your IT Support Company to keep quiet about it. I’m sure they aren’t deliberately hiding the Microsoft Windows XP IT Support issue from you. They probably think you know or they aren’t proactive at keeping you informed.
Why do you need to know that Windows XP is out of Mainstream IT Support? You need to budget to replace these computers. Across the entire business this could be quite a considerable cost. Even for a small or medium sized business the costs could run to tens of thousands. That’s a cost that most SMB’s will want to know about well in advance.